Site support can be compared to insurance. When you have an accident, God forbid, we just understand the value of support and insurance. A small cost that prevents large damages. Site support is just like insurance, a small cost for our website and the relief of the next heavy costs in the process of WordPress site support, providing website security, providing periodic backups, fixing technical problems, fixing technical SEO problems, etc., such as insurance Big problems for your business. Once you have designed the website, do not forget to have the support of the site, even the best ones need maintenance.
WordPress is one of the dynamic websites in design. Dynamic websites are always reserving content and adding new data to the web space. Unlike static websites that do not require maintenance. Dynamic websites should be reviewed daily, weekly and monthly. However, due to the obsolescence of website design and the change in website values over time, static websites also need support, although the support intervals for this type of website are longer.
Reasons for the importance of WordPress updates:
1- WordPress is open source and updating the core of WordPress does not cost you anything, so it is better to always use the latest stable version.
2- By updating the WordPress core, new features will be added to this CMS.
3- Every once in a while, the security holes of this content management system are covered by the main team, and therefore the security of your website is always guaranteed.
4- In updates, structural problems of WordPress are more addressed, for example, in version 5.9 of WordPress, the ability to support webp was added, which helps to reduce the size of images. Or in the same version, reducing LCP load, which has been one of the concerns of webmasters in recent times.
Reasons for the importance of WordPress template and plugin:
WordPress plugins and templates are usually prepared by third-party companies, and due to the high dollar cost in Iran, they are usually provided by the Iranian police market, which causes disruptions in plugins and gossip.
If it was possible to buy all the templates and plugins from the main reference website, updating these items would definitely not be so challenging, but unfortunately, the use of null plugins and … which causes interference between the template and the plugin has caused up to date. These cases must be done by experts so that if there is a problem, there is the ability to solve it so that the website is not known.
The first way that comes to the minds of most dear employers is to hire a WordPress support staff. Well, the presence of a full-time staff in the collection can solve the fantasy of support for at least 8-9 hours a day, while we can request other tasks from our staff, for example, if we are an online store, leave the addition of products to the site to the site support.
Description of site support tasks
Whether or not this process is in the job description of a WordPress site backup is another matter, but there are some disadvantages in this area, which we will mention a few:
In-person insurance and leave are always a challenge for any employer.
Insufficient knowledge of the forces that are hired in this job position only due to the low expertise of WordPress, will catch you in the critical moments of the website. WordPress support is not necessarily simple WordPress updates. Each type of WordPress error is a strange challenge for any website that takes several days to resolve.
Lack of familiarity with other sciences related to digital marketing causes. The in-person employee is unable to fix the technical issues that the WordPress SEO expert asks you to do.
Site support processes are done periodically. Some tutorials are daily, weekly and monthly. Some domain or hosting issues may even need support at longer intervals.
The above causes you to spend more than one person for support, which can be spent on SEO, site speed and advertising.
To escape from the above methods, one of the tricks is to use the support force of the remote or remote site. Teleworkers have many advantages, but there are two main problems in working with them.
1- The telecommuting force does not depend on your brand and because the expenses received from you do not provide him with a living, he has to receive many projects for financial deficit, which may reduce his work focus.
2- Personal problems of illness and other projects make you unable to trust a person as a remote support.
Outsourcing business support means that you sign contracts with companies and collections to support the site and add all the services it needs at the time of the contract or in the amendments.
Benefits of Site Support Contract
In the outsourcing and telecommuting model, the most important thing is that you have a contract with a group of people who work under the same brand, and events such as illness, increased work traffic and specialization in a company cause less problems because with the absence of any One person, the other people will follow up on your website issues. Also, with the addition and decrease of forces, the harmony and processes of your website will be transferred to new people by the support company, and you will not be harmed in this regard.
Send support ticket
The most logical way to receive support with the ability of managers to monitor the performance of personnel is to use the Today Support website. To send a ticket, use the password and username sent after signing the contract.
There are several ways to estimate support costs. The most important element in the discussion of support for the site is the initial tuffs based on the workload.
Site support is so extensive that it may be possible to plan site support costs from $ 200 to $ 2,000, which in advanced models costs SEO, site speed optimization, content production, etc. in the discussion of site support Sight.
1- Technical support:
If the purpose of support is only the technical support processes of the site, which again due to the scope of this issue, it is necessary that all items have been agreed in advance with the employer and the remorseful. But because the approach in technical support is general. The following can be interpreted as WordPress technical support
WordPress kernel update
Update WordPress plugins
WordPress template update
Fixed issues with updating the above
Fix display problems on mobile
2- Technical support of the site
In this model, support for all of the above is done and all the things that your site’s SEO requests for technical issues are done by the site support.
It should be noted that SEO requests may also be to third parties, for example, an online store with WooCommerce requires at least 3 GB of RAM. If your host is weaker and you have a problem with speed, you should cooperate with technical support and upgrade the host.
3- Full support for WordPress site:
In this case, all matters related to support, including hosting, scope of troubleshooting the console search, etc., are the responsibility of Today’s site support. . With the full support of Today, all the security features of the site will be added to your plan to prevent hacking, and you will be relieved in this regard as well.
This plan is the most special and special site support model in the country. Today, as the first business outsourcing platform in the country, Todi has a comprehensive plan that support is only a part of this plan.
In the special employee’s special plan, you will receive a lysi’s insurance service by deducting the cost of an employee, which is unique.
1- WordPress site design:
Businesses that do not have a website or their website is outdated or for any reason such as site speed or technical problems have to update the site in this plan, the website is designed for free in this plan, the type of business does not matter and All kinds of store websites, corporate, educational websites, etc. are designed without receiving an additional cost, and in fact, site design is free.
2- Production of textual content: In this plan, production of textual content is done for you for free. After reviewing the SEO team and feeling the need for your business to produce textual content on the site, the amount and volume of content will be determined based on the word and the content production process will begin. It is not possible.
3- SEO based on content production: In this special package, based on keyword research, the SEO team produces content and the keywords required by the business start to grow happily. In this package, we use less foreign SEO and mostly We paid white hat SEO and the only difference with SEO work is the time to reach the goals in the keywords.
4- Full site support:
In this plan, you do not do anything for your website and everything is your responsibility. All support processes, including hosting, domain tracking, speed problems, security, etc., are done by Todi at high speed. We even agree to work together on a product based on a certain number per month, and all your focus is on selling products or services, although in this area you also receive free Todi consultations, each of which is several times the monthly contract amount. .
In this system, after signing a contract, Todd receives the agreed salary on a monthly basis and in advance, based on your business model, and you entrust the online part of your business to Todd instead of attracting at least 5 experts.
One of the things that is usually asked in support of the site from support companies. The issue is product design on the site. This service has no connection with the CMS used in site design and can be implemented with any system.
In these cases, it is necessary for the employer to prepare a few points before applying for the product to the site:
1- Product image:
Product images should be prepared based on the design structure of the site. It is better to consult with the site designer before sending the photo to Todi so that the images are sent in the correct size. If you have a request to edit images, send only the size of the photo and the raw photo to Todi. In this method, be sure to use compressed files such as zip to send images, and use the currency of ticket or telegram methods to send images.
2- Product specifications:
The specifications of the inflatable product are already prepared in an Excel or Word table. Specifications such as type of material, manufacturer’s blind, size, weight of color, etc. Avoid sending the specifications in writing on separate paper, because reading in these cases is difficult and It takes more time to produce.
3- Exact price of the product:
Be sure to send the exact price of the product for normal selling time, auction sale and auction time, and another important point is to be sure to declare your currency in a message to support. Any responsibility for incorrectly announcing prices is the responsibility of the employer.
No Depending on the type of support you request, other websites may be supported.
The cost varies from $ 50 depending on your requests
Depending on the type of contract you have, product placement can be a great support.
Support via ticket
If your site is designed by Tody, depending on the plan, each has free support
